Understanding Samsung Washer 5E Error Code – Drainage Problem or Control Board Failure?
- Atlanta Appliance Technician
- Nov 4, 2025
- 3 min read
When your Samsung washer flashes the 5E error code, it signals a problem with draining. This error can cause frustration, especially when laundry piles up and the machine stops mid-cycle. But is the issue always about drainage, or could it be a control board failure? This post breaks down what the 5E error means, how to diagnose the root cause, and practical steps to fix it.
What Does the 5E Error Code Mean?
The 5E error code on Samsung washers indicates a drainage problem. The washer detects that water is not draining properly within a set time, so it stops the cycle to prevent flooding or damage. This error can appear on various Samsung models, including front-load and top-load washers.
Common causes include:
Clogged drain hose or pump filter
Blocked or kinked drain hose
Faulty drain pump
Issues with the control board or wiring
Understanding these causes helps narrow down whether the problem is mechanical or electrical.
How to Check for Drainage Issues
Start by inspecting the physical parts involved in draining. Here are practical steps:
Check the drain hose
Look behind the washer for the drain hose. Make sure it is not bent, kinked, or clogged. Remove the hose and flush it with water to clear any blockages.
Clean the pump filter
Many Samsung washers have a pump filter accessible from the front bottom panel. Open the panel, remove the filter, and clean out lint, coins, or debris.
Inspect the drain pump
If the hose and filter are clear but the washer still won’t drain, the pump itself might be faulty. Listen for unusual noises during the drain cycle. A humming sound without water draining can indicate a jammed or broken pump.
Test the drain pump motor
Using a multimeter, check the pump motor’s electrical resistance. A reading outside the normal range suggests the pump needs replacement.
When the Control Board Might Be the Problem
If the drainage system is clear and the pump works, the issue could lie with the washer’s control board. The control board manages the washer’s functions, including signaling the pump to drain.
Signs of control board failure include:
Error code persists after clearing clogs and replacing the pump
Washer cycles stop randomly or fail to start draining
Burn marks or corrosion on the control board
Unresponsive control panel buttons
Control board problems are less common but more complex to fix. Diagnosing requires testing electrical connections and sometimes replacing the board.
Step-by-Step Troubleshooting Guide
Follow this sequence to identify the cause of the 5E error:
Unplug the washer for safety before inspecting any parts.
Remove and clean the drain hose to ensure no blockages.
Open the pump filter cover, remove the filter, and clean it thoroughly.
Check the drain pump for jams or damage. Replace if necessary.
Run a drain cycle test after cleaning to see if the error clears.
If the error remains, inspect the control board for visible damage.
Use a multimeter to test wiring and control board components.
Consider professional help if you suspect control board failure.
Preventing Future 5E Errors
Maintaining your washer can reduce the chance of drainage errors:
Regularly clean the pump filter every few months.
Avoid overloading the washer, which can strain the pump.
Use proper detergent amounts to prevent excess suds buildup.
Check the drain hose position and condition periodically.
Schedule professional maintenance if your washer is older or heavily used.
When to Call a Technician
If you have tried cleaning and inspecting the drainage system but the 5E error persists, or if you notice electrical issues like unresponsive controls or burning smells, it’s time to call a professional. Control board repairs require specialized tools and knowledge. A certified technician can diagnose the problem accurately and recommend the best solution.
Comments